Remote Travel Concierge - Customer Support Pro

Elevationtravelpartners; City of Rochester (NY); On-site; USD 34,000 - 42,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. You’ll answer questions, manage requests, and help travelers feel confident and prepared.

You will engage with customers via email, chat, and phone, addressing itinerary changes, destination information, and travel guidelines. A friendly, organized communicator who enjoys travel is a strong fit for this remote role.

Qualifications

• Experience in customer support preferred.
• Comfortable using online tools and learning new systems.
• Strong communication and problem-solving skills.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Customer service

Email/chat/phone

Organized

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. You’ll answer questions, manage requests, and help travelers feel confident and prepared.

You will engage with customers via email, chat, and phone, addressing itinerary changes, destination information, and travel guidelines. A friendly, organized communicator who enjoys travel is a strong fit for this remote role.