Remote Travel Experience Specialist

manatal-264

Jacksonville (FL)

Remote

USD 45,000 - 65,000

Full time

8 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Fully remote

Travel perks and industry discounts

Training and ongoing support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up in a fully remote role.

The ideal candidate will excel in customer service, have strong communication skills, and be comfortable using booking systems and CRM tools while working independently from home. Travel passion and attention to detail are essential.

Qualifications

Excellent written and verbal communication.
Customer service experience required; travel or hospitality experience preferred.
Strong organizational skills and attention to detail.
Comfortable with technology and learning booking systems and CRM tools.
Ability to work independently in a remote setting.
Passion for travel and client-focused service.

Responsibilities

Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
Assist clients with travel bookings, modifications, cancellations, and special requests.
Provide accurate information on destinations, travel requirements, and agency policies.
Follow up with clients to confirm itineraries and satisfaction.
Resolve customer concerns with empathy and effective problem-solving.
Maintain accurate client and booking records.