Remote Travel Experience Specialist

manatal-264; San Antonio (TX); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Remote work

Career growth

Travel discounts

Training & support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote setting. The role emphasizes travel passion, outstanding service, and delivering high-quality experiences.

You will handle inquiries via phone, email, and messaging, assist with bookings and adjustments, share destination information, and maintain accurate records while collaborating with a supportive team.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication skills

Customer service

Remote work

Travel knowledge

Tools

CRM tools

Booking systems

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote setting. The role emphasizes travel passion, outstanding service, and delivering high-quality experiences.

You will handle inquiries via phone, email, and messaging, assist with bookings and adjustments, share destination information, and maintain accurate records while collaborating with a supportive team.