Remote Travel Concierge: Craft Dream Trips Seamlessly

Jones Express Travel; New York (NY); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work flexibility

Industry discounts

Professional growth

Job summary

Jones Express Travel seeks a Remote Travel Specialist to guide clients through every stage of their journey, from planning to safe return. You will respond to inquiries, assist with bookings, updates, and resolve challenges with professionalism and care.

Based remotely, you’ll enjoy flexible hours, access to exclusive travel perks and industry discounts, and ongoing training from a supportive team, all while helping clients create memorable experiences.

Qualifications

• Excellent communication skills—written and verbal.
• Background in customer service, ideally in travel, tourism, or hospitality.
• Tech-savvy and able to quickly learn booking tools and systems.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely, professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information on destinations, travel documents, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback after trips.
• Address concerns with empathy to ensure client satisfaction.

Skills

Communication

Customer service

Travel knowledge

Tech-savvy

Proactive mindset

Tools

Booking systems

Job description

Jones Express Travel seeks a Remote Travel Specialist to guide clients through every stage of their journey, from planning to safe return. You will respond to inquiries, assist with bookings, updates, and resolve challenges with professionalism and care.

Based remotely, you’ll enjoy flexible hours, access to exclusive travel perks and industry discounts, and ongoing training from a supportive team, all while helping clients create memorable experiences.