Remote Travel Concierge & Client Care

Rudybtravel; Santa Monica (CA); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

100% remote work

Travel perks

Professional development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will handle inquiries, assist with bookings, and provide destination information, ensuring a seamless, personalized experience.

Ideal candidates are detail-oriented, service-driven, and excited about travel and hospitality. This 100% remote role offers growth, travel perks, and ongoing training within a supportive team.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields is preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Communication skills

Customer service experience

Attention to detail

Tech-savvy

Travel knowledge

Tools

Booking platforms

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will handle inquiries, assist with bookings, and provide destination information, ensuring a seamless, personalized experience.

Ideal candidates are detail-oriented, service-driven, and excited about travel and hospitality. This 100% remote role offers growth, travel perks, and ongoing training within a supportive team.