Remote Travel Concierge & Client Support

Kim Luxe Travel; Cleveland (OH); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Training

Growth opportunities

Industry discounts

Remote team

Job summary

Kim Luxe Travel is seeking a Remote Travel Assistance professional to support clients as they plan, prepare for, and experience their trips. This 100% work-from-home role focuses on guiding clients, handling travel-related requests, and ensuring a positive experience at every step.

Ideal candidates are strong communicators with travel or hospitality experience, highly organized, and comfortable using booking systems and digital tools in a remote environment.

Qualifications

• Strong written and verbal communication.
• Customer service experience preferred.
• Highly organized and detail oriented.
• Comfortable working independently in a remote environment.
• Quick learner with booking systems and digital tools.
• Enthusiastic about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Support travel reservations, itinerary updates, cancellations, and special requests
• Provide guidance on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively reach out to clients
• Address questions or concerns professionally, ensuring a positive client experience

Skills

Communication skills

Customer service

Organization

Independence

Booking systems

Travel enthusiasm

Tools

Booking systems

Job description

Kim Luxe Travel is seeking a Remote Travel Assistance professional to support clients as they plan, prepare for, and experience their trips. This 100% work-from-home role focuses on guiding clients, handling travel-related requests, and ensuring a positive experience at every step.

Ideal candidates are strong communicators with travel or hospitality experience, highly organized, and comfortable using booking systems and digital tools in a remote environment.