Remote Travel Concierge: Plan, Book & Support Trips

Kim Luxe Travel; Durham (NC); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

100% remote work

Training and ongoing support

Growth opportunities

Travel industry discounts

Friendly remote team

Job summary

Kim Luxe Travel is seeking a Remote Travel Assistance professional to support clients throughout planning, preparation, and their trips. In this 100% remote role, you will guide clients, handle travel-related requests, and ensure a seamless experience from start to finish.

Ideal candidates are strong communicators with customer service experience in travel or related fields, highly organized, and able to work independently in a remote environment.

Qualifications

• Strong communication skills, both written and verbal.
• Customer service experience (travel, hospitality, or support roles preferred).
• Highly organized, reliable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Quick learner with the ability to adapt to booking systems and digital tools.
• Enthusiastic about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Support travel reservations, itinerary updates, cancellations, and special requests
• Provide clear guidance on destinations, travel requirements, and agency processes
• Monitor upcoming trips and proactively reach out to clients when needed
• Address questions or concerns professionally, ensuring a positive client experience

Skills

Communication skills

Customer service experience

Organized

Detail-oriented

Remote work

Booking systems

Tools

Booking systems

CRM tools

Job description

Kim Luxe Travel is seeking a Remote Travel Assistance professional to support clients throughout planning, preparation, and their trips. In this 100% remote role, you will guide clients, handle travel-related requests, and ensure a seamless experience from start to finish.

Ideal candidates are strong communicators with customer service experience in travel or related fields, highly organized, and able to work independently in a remote environment.