Remote Travel Concierge & Client Support

Sawmilldcllc; Cherry Hill Township (NJ); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Comprehensive training and onboarding

Growth opportunities

Travel industry discounts

Supportive remote team

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys. This fully remote role positions you as a key point of contact before, during, and after trips, ensuring a smooth and positive experience for every client.

You will respond to inquiries via email, phone, and messaging, help with itinerary changes and cancellations, and provide clear information on destinations and travel requirements.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service, travel, hospitality, or support roles preferred.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Ability to learn new systems and booking platforms quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries promptly and professionally.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues while maintaining high customer satisfaction.

Skills

Communication skills

Customer service experience

Remote work

Learning new systems

Travel knowledge

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys. This fully remote role positions you as a key point of contact before, during, and after trips, ensuring a smooth and positive experience for every client.

You will respond to inquiries via email, phone, and messaging, help with itinerary changes and cancellations, and provide clear information on destinations and travel requirements.