Remote Travel Concierge | Client Planning & Support

Nova Travels

Spokane (WA)

Remote

USD 20,664 - 30,307

Full time

14 days+

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Benefits offered by this job

Travel benefits and discounts

Training and ongoing support

Opportunities for growth

Job summary

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their travel experiences. You will help clients feel confident and informed throughout their journey.

The role offers remote work with flexible scheduling, training, and ongoing support, along with opportunities for growth in the travel industry and access to travel benefits and discounts.

Qualifications

Strong communication and customer service abilities.
Organized with attention to detail.
Comfortable learning and using online systems.
Customer support experience is helpful but not required.
Interest in travel and client service.
Remote work opportunity with flexible scheduling.
Training and ongoing support provided.
Opportunities for growth within the travel industry.
Access to travel benefits and discounts.
Collaborative and supportive team environment.

Responsibilities

Communicate with travelers through phone, email, and messaging platforms
Assist with reviewing travel plans and confirming trip details
Provide clear information regarding travel destinations and procedures
Follow up with clients prior to departure to ensure readiness
Address client concerns and escalate more complex matters when necessary

Skills

Communication skills

Customer service

Organized

Attention to detail

Online systems

Customer support experience

Job description

The role offers remote work with flexible scheduling, training, and ongoing support, along with opportunities for growth in the travel industry and access to travel benefits and discounts.

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