Remote Travel Concierge: Client Support & Planning

Nova Travels; Madison (WI); Remote; USD 20,664 - 30,307; Full time

Benefits offered by this job

Travel benefits

Flexible scheduling

Remote training

Growth opportunities

Team environment

Job summary

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their journeys. You will communicate via phone, email, and messaging to ensure travelers feel confident and informed.

Ideal candidates are strong communicators with customer service orientation, organized, and comfortable using online systems. Remote work offers flexible scheduling, ongoing training, and opportunities for growth within the travel industry.

Qualifications

• Excellent communication and customer service skills.
• Organized with strong attention to detail.
• Comfortable learning and using online systems.
• Customer support experience is helpful but not required.
• Interest in travel and client service.

Responsibilities

• Communicate with travelers via phone, email, and messaging.
• Assist with reviewing travel plans and confirming trip details.
• Provide clear information about destinations and procedures.
• Follow up before departure to ensure readiness.
• Address concerns and escalate complex issues as needed.

Skills

Strong communication

Customer service

Detail oriented

Tech-savvy

Travel interest

Remote work

Team collaboration

Job description

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their journeys. You will communicate via phone, email, and messaging to ensure travelers feel confident and informed.

Ideal candidates are strong communicators with customer service orientation, organized, and comfortable using online systems. Remote work offers flexible scheduling, ongoing training, and opportunities for growth within the travel industry.