Remote Travel Concierge | Client Support & Planning

Nova Travels; Bloomington (IL); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training provided

Growth opportunities

Travel benefits

Job summary

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their travel experiences. This role aims to help clients feel confident and informed throughout their journey.

The ideal candidate will communicate with travelers, review plans, and provide clear information about destinations and procedures, while maintaining readiness before departures.

Qualifications

• Excellent communication and customer service skills.
• Organized with strong attention to detail.
• Eager to learn and use online systems.
• Customer support experience is helpful but not required.
• Interest in travel and client service.

Responsibilities

• Communicate with travelers via phone, email, and messaging.
• Review travel plans and confirm trip details.
• Provide clear information on destinations and procedures.
• Follow up before departure to ensure readiness.
• Address concerns and escalate complex issues when needed.

Skills

Strong communication

Customer service

Organized

Detail oriented

Tech savvy

Remote work

Tools

CRM software

Job description

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their travel experiences. This role aims to help clients feel confident and informed throughout their journey.

The ideal candidate will communicate with travelers, review plans, and provide clear information about destinations and procedures, while maintaining readiness before departures.