Remote Travel Concierge - Client Support & Planning

Nova Travels; Columbus (OH); Remote; USD 20,664 - 27,552; Full time

Benefits offered by this job

Remote work

Flexible schedule

Travel discounts

Training provided

Growth opportunities

Job summary

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their journeys.

You will communicate with travelers via phone, email, and messaging, review plans, confirm details, and address questions while maintaining a calm, helpful presence. Remote work with flexible scheduling and access to travel benefits are offered.

Qualifications

• Strong communication and customer service abilities.
• Organized with attention to detail.
• Comfortable learning and using online systems.
• Customer support experience is helpful but not required.
• Interest in travel and client service.
• Opportunities for growth within the travel industry.
• Access to travel benefits and discounts.
• Collaborative and supportive team environment.

Responsibilities

• Communicate with travelers through phone, email, and messaging platforms
• Assist with reviewing travel plans and confirming trip details
• Provide clear information regarding travel destinations and procedures
• Follow up with clients prior to departure to ensure readiness
• Address client concerns and escalate more complex matters when necessary

Skills

Communication skills

Customer service

Organization

Remote work

Job description

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their journeys.

You will communicate with travelers via phone, email, and messaging, review plans, confirm details, and address questions while maintaining a calm, helpful presence. Remote work with flexible scheduling and access to travel benefits are offered.