Remote Travel Concierge - Planning & Client Support

Nova Travels; Reno (NV); Remote; USD 32,000 - 52,000; Full time

Job summary

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their travel experiences. This role focuses on helping clients feel confident and informed throughout their journey.

Ideal candidates will have strong communication skills, be highly organized, and comfortable using online systems. Training and ongoing support are provided, with opportunities for growth and access to travel benefits.

Qualifications

• Strong communication and customer service abilities.
• Organized with attention to detail.
• Comfortable learning and using online systems.
• Customer support experience is helpful but not required.
• Interest in travel and client service.
• Remote work opportunity with flexible scheduling.
• Training and ongoing support provided.
• Opportunities for growth within the travel industry.
• Access to travel benefits and discounts.
• Collaborative and supportive team environment.

Responsibilities

• Communicate with travelers through phone, email, and messaging platforms
• Assist with reviewing travel plans and confirming trip details
• Provide clear information regarding travel destinations and procedures
• Follow up with clients prior to departure to ensure readiness
• Address client concerns and escalate more complex matters when necessary

Skills

Strong communication

Customer service

Organized

Attention to detail

Learn online systems

Team player

Interest in travel

Remote work

Job description

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their travel experiences. This role focuses on helping clients feel confident and informed throughout their journey.

Ideal candidates will have strong communication skills, be highly organized, and comfortable using online systems. Training and ongoing support are provided, with opportunities for growth and access to travel benefits.