Remote Travel Concierge & Client Support Specialist

Nova Travels; Indianapolis (IN); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training provided

Travel discounts

Growth opportunities

Job summary

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their travel experiences. You will communicate via phone, email, and messaging platforms to review plans and confirm details, ensuring travelers feel confident and informed.

This role offers remote work with flexible scheduling, training and ongoing support, and opportunities to grow within the travel industry with access to travel benefits and discounts.

Qualifications

• Strong communication and customer service abilities.
• Organized with attention to detail.
• Comfortable learning and using online systems.
• Customer support experience is helpful but not required.
• Interest in travel and client service.

Responsibilities

• Communicate with travelers through phone, email, and messaging platforms
• Assist with reviewing travel plans and confirming trip details
• Provide clear information regarding travel destinations and procedures
• Follow up with clients prior to departure to ensure readiness
• Address client concerns and elevate more complex matters when necessary

Skills

Communication

Customer service

Attention to detail

Online systems

Remote work adaptability

Tools

Online systems

Job description

Nova Travels is seeking a Work From Home Travel Representative to assist travelers with trip preparation and provide support before and during their travel experiences. You will communicate via phone, email, and messaging platforms to review plans and confirm details, ensuring travelers feel confident and informed.

This role offers remote work with flexible scheduling, training and ongoing support, and opportunities to grow within the travel industry with access to travel benefits and discounts.