Remote Travel Concierge & Client Experience Specialist

Excitingtravelnow; Peoria (IL); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Professional growth – ongoing training

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Client Care Specialist to guide clients from planning through return, ensuring a smooth, stress-free experience.

You’ll handle travel arrangements, answer questions, manage changes, and provide accurate information about destinations and processes. This role offers remote work, ongoing training, and access to exclusive travel perks for those who thrive on helping others create memorable journeys.

Qualifications

• Excellent written and verbal communication.
• Experience in travel, tourism, or hospitality.
• Strong attention to detail and proactive mindset.
• Comfort learning new booking tools and systems.
• Genuine enthusiasm for travel and helping others.

Responsibilities

• Respond to client inquiries across channels in a timely, professional manner.
• Support clients with booking modifications, cancellations, and special requests.
• Provide accurate information on destinations, documentation, and processes.
• Follow up to confirm travel plans and gather post-trip feedback.
• Address concerns with empathy and efficiency to ensure satisfaction.
• Work remotely with flexible hours and remote-friendly support from the team.

Skills

Excellent communication

Customer service experience

Travel hospitality background

Attention to detail

Tech-savvy

Tools

Booking systems

Job description

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Client Care Specialist to guide clients from planning through return, ensuring a smooth, stress-free experience.

You’ll handle travel arrangements, answer questions, manage changes, and provide accurate information about destinations and processes. This role offers remote work, ongoing training, and access to exclusive travel perks for those who thrive on helping others create memorable journeys.