Remote Travel Client Concierge & Support

Excitingtravelnow; Austin (TX); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Exclusive travel perks and discounts

Remote flexible hours

Professional growth

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Client Care Specialist to guide clients through every stage of their journey, from planning to safe return home. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism and care.

The role offers remote flexibility, exclusive travel perks, industry discounts, and ongoing training to support professional growth within a passionate travel community.

Qualifications

• Excellent communication skills, both written and verbal.
• Background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely, professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information regarding destinations, documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Communication skills

Customer service experience

Travel industry familiarity

Tech-savvy

Tools

Booking tools

CRM software

Job description

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Client Care Specialist to guide clients through every stage of their journey, from planning to safe return home. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism and care.

The role offers remote flexibility, exclusive travel perks, industry discounts, and ongoing training to support professional growth within a passionate travel community.