Remote Travel Concierge & Client Experience Specialist

Excitingtravelnow; Portland (OR); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Remote work from anywhere

Exclusive travel perks and industry‑to

Industry discounts

Professional training and growth

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Client Care Specialist to guide clients through planning and travel, ensuring a seamless and stress-free experience. You will handle inquiries, assist with bookings, and provide up-to-date information and support throughout the journey.

The role emphasizes strong communication, attention to detail, and a proactive approach to travel planning, with remote work flexibility and access to exclusive travel perks.

Qualifications

• Excellent communication skills—written and verbal.
• Background in customer service, ideally within travel, tourism or hospitality.
• High attention to detail and proactive mindset.
• Tech-savvy and able to learn new booking tools quickly.

Responsibilities

• Respond to client inquiries across email, phone, and messaging.
• Support bookings with modifications, cancellations, and special requests.
• Provide accurate information on destinations, documentation, and agency processes.
• Follow up to confirm travel plans and gather post-trip feedback.
• Address client concerns with empathy and efficiency.
• Embrace remote work with flexible hours.

Skills

Communication skills

Customer service

Attention to detail

Tech savvy

Travel enthusiasm

Tools

Booking systems

Job description

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Client Care Specialist to guide clients through planning and travel, ensuring a seamless and stress-free experience. You will handle inquiries, assist with bookings, and provide up-to-date information and support throughout the journey.

The role emphasizes strong communication, attention to detail, and a proactive approach to travel planning, with remote work flexibility and access to exclusive travel perks.