Remote Travel Concierge & Client Care Specialist

Excitingtravelnow

Philadelphia (Philadelphia County)

Remote

USD 42,000 - 64,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Remote flexibility

Travel perks and discounts

Professional growth and training

Community of travel enthusiasts

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Client Care Specialist to guide clients through every stage of their journey, from planning to return home. You will handle travel arrangements, updates, and inquiries with professionalism and care.

The role emphasizes remote flexibility, ongoing training, and access to exclusive travel perks as part of a dedicated team focused on creating memorable experiences for travelers nationwide.

Qualifications

Proven customer service experience, ideally in travel or hospitality.
Strong written and verbal communication skills.
Attention to detail and organized work habits.
Comfort with learning new booking tools and systems.
Genuine enthusiasm for travel and helping others create memories.

Responsibilities

Respond to client inquiries across channels in a timely, professional manner.
Assist with travel arrangements, changes, cancellations, and special requests.
Provide up-to-date information on destinations, documents, and agency processes.
Follow up with clients to confirm plans and collect feedback after trips.
Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Excellent communication

Customer service

Detail oriented

Tech-savvy

Travel knowledge

Tools

Booking systems

Job description

The role emphasizes remote flexibility, ongoing training, and access to exclusive travel perks as part of a dedicated team focused on creating memorable experiences for travelers nationwide.

Get your free, confidential resume review.

or drag and drop your file here.