Remote Travel Concierge & Client Experience Expert

Excitingtravelnow; Phoenix (AZ); Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Ongoing training & growth

Job summary

Exciting Travel Now Travel Agency USA, based in Illinois, seeks a Remote Travel Client Care Specialist to guide clients from trip planning to safe return home, arranging travel, answering questions, and resolving challenges with professionalism.

This role offers remote flexibility, opportunities for growth, exclusive travel perks, and a supportive team that helps travelers create memorable experiences.

Qualifications

• Excellent written and verbal communication skills.
• Background in customer service in travel/tourism/hospitality.
• High attention to detail and strong organizational habits.
• Tech-savvy with ability to learn booking tools quickly.
• Genuine enthusiasm for travel and helping others create memories.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Support bookings modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather post-trip feedback.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

Skills

Communication skills

Customer service

Attention to detail

Tech-savvy

Travel enthusiasm

Job description

Exciting Travel Now Travel Agency USA, based in Illinois, seeks a Remote Travel Client Care Specialist to guide clients from trip planning to safe return home, arranging travel, answering questions, and resolving challenges with professionalism.

This role offers remote flexibility, opportunities for growth, exclusive travel perks, and a supportive team that helps travelers create memorable experiences.