Remote Travel Concierge: Client Care & Planning

Excitingtravelnow; Nashville (TN); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Remote work flexibility

Exclusive travel perks

Industry discounts

Professional growth

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Client Care Specialist to guide clients from planning through safe return, ensuring a seamless, stress-free experience with expert travel arrangements and friendly support.

You will handle inquiries across channels, assist with bookings and changes, share up-to-date destination information, and follow up after trips, all from a remote setup with flexible hours and access to exclusive travel perks.

Qualifications

• Excellent written and verbal communication.
• Background in customer service, ideally travel, tourism, or hospitality.
• High attention to detail with organized, proactive mindset.
• Tech-savvy and quick to learn new systems and booking tools.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely and professional manner.
• Support clients with bookings, modifications, cancellations, and special travel requests.
• Provide accurate, up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

Skills

Excellent communication

Customer service background

Attention to detail

Tech-savvy

Enthusiasm for travel

Job description

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Client Care Specialist to guide clients from planning through safe return, ensuring a seamless, stress-free experience with expert travel arrangements and friendly support.

You will handle inquiries across channels, assist with bookings and changes, share up-to-date destination information, and follow up after trips, all from a remote setup with flexible hours and access to exclusive travel perks.