Remote Travel Concierge & Client Care Specialist

Excitingtravelnow; Detroit (MI); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Remote work

Professional development

Team support

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Client Care Specialist to guide clients from trip planning to safe return home, ensuring a seamless experience. You will assist with travel arrangements, respond to inquiries, and manage updates with professionalism.

Based in Illinois, the agency offers exclusive perks, ongoing training, and a supportive team to help you grow while delivering personalized service to travelers nationwide.

Qualifications

• Background in customer service, ideally within travel, tourism, or hospitality.
• Excellent written and verbal communication.
• High attention to detail and strong organizational habits.
• Tech‑savvy and able to learn new booking tools quickly.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

Skills

Communication skills

Customer service

Travel industry knowledge

Tech-savvy

Detail-oriented

Organizational skills

Booking systems

Tools

Booking systems

Job description

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Client Care Specialist to guide clients from trip planning to safe return home, ensuring a seamless experience. You will assist with travel arrangements, respond to inquiries, and manage updates with professionalism.

Based in Illinois, the agency offers exclusive perks, ongoing training, and a supportive team to help you grow while delivering personalized service to travelers nationwide.