Remote Travel Concierge & Client Care Specialist

Excitingtravelnow; Buffalo (NY); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Industry discounts

Ongoing training

Team support

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Client Care Specialist to guide clients from initial planning through post-trip follow-up. You will assist with travel arrangements, answer questions, and resolve issues with professionalism.

Based in Illinois with nationwide reach, the team emphasizes personalized service, exclusive perks, and ongoing training to help travelers create memorable experiences.

Qualifications

• Background in customer service, ideally within travel, tourism, or hospitality.
• Strong communication skills, written and verbal.
• Tech-savvy and quick to learn new booking tools.

Responsibilities

• Respond to client inquiries across channels in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information regarding destinations, documents, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Customer service

Travel industry knowledge

Communication skills

Detail-oriented

Tools

Booking systems

CRM software

Job description

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Client Care Specialist to guide clients from initial planning through post-trip follow-up. You will assist with travel arrangements, answer questions, and resolve issues with professionalism.

Based in Illinois with nationwide reach, the team emphasizes personalized service, exclusive perks, and ongoing training to help travelers create memorable experiences.