Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Henderson (NV); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Remote work

Professional growth opportunities

Travel perks and discounts

Training and team development

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey, from initial booking through post-trip follow-up, ensuring a seamless and personalized experience.

This 100% remote role requires excellent communication, a service mindset, and a passion for travel. You will handle inquiries, assist with bookings, provide destination information, and keep accurate notes in the booking system.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking; Maintain accurate documentation and update booking systems as required.

Skills

Communication

Customer service

Organizational skills

Tech literacy

Multitasking

Travel knowledge

Tools

Booking platforms

CRM systems

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey, from initial booking through post-trip follow-up, ensuring a seamless and personalized experience.

This 100% remote role requires excellent communication, a service mindset, and a passion for travel. You will handle inquiries, assist with bookings, provide destination information, and keep accurate notes in the booking system.