Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Gaithersburg (MD); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Access to travel perks and discounts

Ongoing training and development

Job summary

Rudyb Travel is looking for a Remote Travel Customer Service Representative to assist clients throughout their travel journey. This role involves responding to inquiries, handling bookings, and ensuring a seamless experience for clients from initial booking to post-trip follow-up.

The ideal candidate will have excellent communication skills, customer service experience, and a passion for helping clients create memorable travel experiences. Join our supportive team culture and enjoy a 100% remote work environment.

Qualifications

• Excellent verbal and written communication skills are essential.
• Previous customer service experience is preferred, especially in travel or hospitality.
• Strong organizational skills and attention to detail are necessary.
• Ability to use technology and learn booking platforms comfortably is required.
• Candidates should be reliable, proactive, and able to manage multiple requests efficiently.
• A genuine interest in travel and helping clients create memorable experiences is expected.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with travel bookings and changes.
• Provide information on destinations and agency policies.
• Coordinate and confirm booking details for client satisfaction.
• Follow up with clients before and after travel.
• Document and update booking systems as required.

Skills

Excellent verbal and written communication skills

Customer service experience

Strong organizational skills

Comfortable using technology

Reliable and proactive

Interest in travel

Job description

Rudyb Travel is looking for a Remote Travel Customer Service Representative to assist clients throughout their travel journey. This role involves responding to inquiries, handling bookings, and ensuring a seamless experience for clients from initial booking to post-trip follow-up.

The ideal candidate will have excellent communication skills, customer service experience, and a passion for helping clients create memorable travel experiences. Join our supportive team culture and enjoy a 100% remote work environment.