Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Largo (FL); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Supportive team culture with training

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout the travel journey, from initial booking to post-trip follow-up. This client-facing role expects attention to detail, service orientation, and a passion for travel and hospitality.

You will manage inquiries, assist with bookings, and provide destination information while ensuring a seamless, personalized experience.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service industries preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Tech-savvy

Empathy

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout the travel journey, from initial booking to post-trip follow-up. This client-facing role expects attention to detail, service orientation, and a passion for travel and hospitality.

You will manage inquiries, assist with bookings, and provide destination information while ensuring a seamless, personalized experience.