Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Provo (UT); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

100% remote work environment

Opportunities for professional growth

Travel perks and industry-related discounts

Supportive team culture

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to assist clients at every stage of their travel journey. This role is client-facing, involving booking support and post-trip follow-up, ensuring a personalized and high-quality experience.

The ideal candidate is detail-oriented, passionate about travel, and dedicated to providing exceptional customer service. The position offers a supportive remote work environment and opportunities for professional growth.

Qualifications

• Excellent communication skills necessary for client interactions.
• Previous customer service experience in travel or hospitality is a plus.
• Strong attention to detail and organizational abilities required.

Responsibilities

• Respond to client inquiries via various channels.
• Assist with travel bookings and changes.
• Provide information on travel requirements and agency policies.
• Coordinate booking confirmations and details.
• Follow-up with clients pre- and post-travel.
• Address client concerns empathetically.

Skills

Excellent verbal and written communication skills

Customer service experience

Strong organizational skills

Comfortable using technology

Proactive management of client requests

Interest in travel

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to assist clients at every stage of their travel journey. This role is client-facing, involving booking support and post-trip follow-up, ensuring a personalized and high-quality experience.

The ideal candidate is detail-oriented, passionate about travel, and dedicated to providing exceptional customer service. The position offers a supportive remote work environment and opportunities for professional growth.