Remote Travel Concierge & Client Care Specialist

Excitingtravelnow; Savannah (GA); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Client Care Specialist to guide clients from trip planning through safe return. You will assist with travel arrangements, handle inquiries, manage updates, and resolve challenges with professionalism and care.

Based in Illinois, the agency emphasizes personalized, high-quality service to travelers nationwide and offers exclusive travel perks, ongoing training, and a supportive team environment.

Qualifications

• Experience in customer service, preferably travel/hospitality.
• Excellent written and verbal communication skills.
• High attention to detail and proactive mindset.
• Able to learn new booking tools quickly.

Responsibilities

• Respond to client inquiries across channels in a timely, professional manner.
• Assist with booking modifications, cancellations, and special requests.
• Provide accurate information on destinations, documentation, and agency processes.
• Follow up with clients to confirm plans and gather feedback after trips.
• Address concerns with empathy and efficiency to ensure satisfaction.

Skills

Customer service

Travel knowledge

Communication

Tech-savviness

Tools

Booking systems

Job description

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Client Care Specialist to guide clients from trip planning through safe return. You will assist with travel arrangements, handle inquiries, manage updates, and resolve challenges with professionalism and care.

Based in Illinois, the agency emphasizes personalized, high-quality service to travelers nationwide and offers exclusive travel perks, ongoing training, and a supportive team environment.