Remote Travel Concierge & Client Care Specialist

Excitingtravelnow; Fort Wayne (IN); Remote; USD 38,000 - 50,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Job summary

Exciting Travel Now Travel Agency USA, based in Illinois, seeks a Remote Travel Client Care Specialist to guide clients through every travel stage, from planning to return home. You will assist with arrangements, answer questions, manage updates and resolve challenges with professionalism and care.

As a Remote Travel Client Care Specialist, you will leverage your customer service experience in travel to communicate across channels, handle bookings, and ensure a seamless, stress-free experience

Qualifications

• Excellent written and verbal communication.
• Background in customer service in travel, tourism, or hospitality.
• High attention to detail and a proactive mindset.
• Tech-savvy and quick to learn new systems.
• Genuine enthusiasm for travel and helping others.

Responsibilities

• Respond to client inquiries across channels in a timely and professional manner.
• Support bookings with modifications, cancellations, and special requests.
• Provide accurate information about destinations, documents, and processes.
• Follow up to confirm travel plans and collect client feedback.
• Address concerns with empathy and efficiency to ensure satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Access exclusive travel perks and industry discounts.
• Receive ongoing training and dedicated team support.
• Join a passionate community focused on creating travel memories.

Skills

Communication

Customer service

Travel industry

Detail oriented

Tech savvy

Job description

Exciting Travel Now Travel Agency USA, based in Illinois, seeks a Remote Travel Client Care Specialist to guide clients through every travel stage, from planning to return home. You will assist with arrangements, answer questions, manage updates and resolve challenges with professionalism and care.

As a Remote Travel Client Care Specialist, you will leverage your customer service experience in travel to communicate across channels, handle bookings, and ensure a seamless, stress-free experience