Remote Travel Concierge & Client Care Specialist

Excitingtravelnow; Sacramento (CA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Exclusive travel perks

Remote work

Job summary

Exciting Travel Now is seeking a Remote Travel Client Care Specialist to guide clients through every stage of their journey, ensuring a seamless, stress-free experience. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism and care.

Based in Illinois, the agency offers exclusive travel perks, industry discounts, and opportunities for ongoing training while supporting travelers across the country.

Qualifications

• Experience in customer service, ideally in travel/hospitality.
• Strong written and verbal communication.
• Detail-oriented and organized with a proactive attitude.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with bookings, modifications, cancellations, and special requests.
• Provide up-to-date information on destinations and processes.
• Follow up to confirm plans and gather feedback post-trip.
• Maintain empathy and efficiency in addressing concerns.

Skills

Excellent communication

Customer service

Organizational skills

Proactive mindset

Tech-savvy

Travel enthusiasm

Tools

Booking systems

Travel tools

Job description

Exciting Travel Now is seeking a Remote Travel Client Care Specialist to guide clients through every stage of their journey, ensuring a seamless, stress-free experience. You will assist with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism and care.

Based in Illinois, the agency offers exclusive travel perks, industry discounts, and opportunities for ongoing training while supporting travelers across the country.