Remote Travel Concierge & Client Care Specialist

Rudybtravel; City of Utica (NY); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Ongoing training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their journey, delivering a seamless, personalized experience. You will handle luxury and leisure bookings, provide destination information, and coordinate itineraries with accuracy and care.

The role is 100% remote in the United States, offering growth opportunities, access to travel perks, and ongoing training in a team-focused environment.

Qualifications

• Experience in customer service or travel industry preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information regarding destinations and agency policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel to ensure satisfaction.
• Address client concerns with empathy, professionalism and problem-solving.
• Maintain accurate documentation and update booking systems.

Skills

Customer service

Travel bookings

Multitasking

Empathy

Tools

Booking platforms

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their journey, delivering a seamless, personalized experience. You will handle luxury and leisure bookings, provide destination information, and coordinate itineraries with accuracy and care.

The role is 100% remote in the United States, offering growth opportunities, access to travel perks, and ongoing training in a team-focused environment.