Remote Travel Concierge - Luxury Client Care

Rudybtravel; Napa (CA); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work

Travel perks

Training & development

Job summary

Rudyb Travel in the United States is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey. In this client-facing role, you will be a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized experience.

This position is 100% remote, requires strong communication and organizational skills, and offers opportunities for growth, access to travel perks, and a supportive team culture.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service roles preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and booking platforms.
• Reliable, proactive, and able to manage multiple requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication skills

Customer service experience

Organizational skills

Tech-savvy / Booking platforms

Multitasking / time management

Travel passion

Job description

Rudyb Travel in the United States is seeking a Remote Travel Customer Service Representative to support clients throughout their travel journey. In this client-facing role, you will be a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized experience.

This position is 100% remote, requires strong communication and organizational skills, and offers opportunities for growth, access to travel perks, and a supportive team culture.