Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Cambridge (MA); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Travel perks

Remote work

Ongoing training

Career growth

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will be the main contact from initial booking to post-trip follow-up, ensuring a seamless, personalized experience for luxury and leisure travel.

This remote, client-facing role requires excellent communication, organization, and a passion for travel. Join a growth-focused team offering travel perks and ongoing training in a collaborative environment.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new booking platforms.

Responsibilities

• Respond to client inquiries via phone, email, and messaging.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide destination and policy information accurately and timely.
• Coordinate booking details and confirm itineraries for accuracy.
• Follow up with clients before and after travel to ensure satisfaction.
• Handle concerns with empathy and professional, solution-oriented approach.
• Maintain documentation and update booking systems.

Skills

Verbal communication

Written communication

Customer service experience

Organizational skills

Tech-savvy

Empathy

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. You will be the main contact from initial booking to post-trip follow-up, ensuring a seamless, personalized experience for luxury and leisure travel.

This remote, client-facing role requires excellent communication, organization, and a passion for travel. Join a growth-focused team offering travel perks and ongoing training in a collaborative environment.