Remote Travel Concierge & Customer Care Specialist

Rudybtravel; Pompano Beach (FL); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

100% remote work environment

Travel perks and discounts

Professional growth opportunities

Team training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. You will be the primary point of contact, delivering a seamless, personalized experience for luxury and leisure travelers.

In this remote role, you will respond to inquiries via phone, email, and messaging platforms, coordinate itineraries, and ensure accuracy across bookings while maintaining a high standard of

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related preferred).
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy and professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Organizational skills

Tech-savvy

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey, from initial booking to post-trip follow-up. You will be the primary point of contact, delivering a seamless, personalized experience for luxury and leisure travelers.

In this remote role, you will respond to inquiries via phone, email, and messaging platforms, coordinate itineraries, and ensure accuracy across bookings while maintaining a high standard of