Remote Travel Concierge: Client Care Specialist

Excitingtravelnow; Saint Paul (MN); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Travel perks

Industry discounts

Professional growth

Job summary

Exciting Travel Now is seeking a Remote Travel Client Care Specialist to guide clients through every travel step, from planning to safe return. You will handle inquiries, modify bookings, and provide destination knowledge with a client-first approach.

Based in the USA, the role offers remote flexibility and access to industry discounts, with ongoing training and a supportive team to help you grow in travel services.

Qualifications

• Background in customer service, ideally travel, tourism or hospitality.
• Strong written and verbal communication abilities.
• Detail oriented with proactive problem solving.
• Able to learn new booking tools quickly.

Responsibilities

• Respond to client inquiries across email, phone, and messaging channels in a timely, professional manner.
• Support clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, documents, and agency processes.
• Follow up with clients to confirm plans and gather post-trip feedback.
• Address concerns with empathy and efficiency to ensure satisfaction.

Skills

Excellent communication

Customer service experience

Attention to detail

Proactive mindset

Tech-savvy

Tools

Booking systems

Job description

Exciting Travel Now is seeking a Remote Travel Client Care Specialist to guide clients through every travel step, from planning to safe return. You will handle inquiries, modify bookings, and provide destination knowledge with a client-first approach.

Based in the USA, the role offers remote flexibility and access to industry discounts, with ongoing training and a supportive team to help you grow in travel services.