Remote Travel Concierge & Client Care Expert

Socket.dev

Silver Spring (MD)

Remote

USD 35,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Remote flexibility

Exclusive travel perks and discounts

Professional growth and training

Vibrant travel community

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Client Care Specialist to guide clients from trip planning through safe return. You will assist with travel arrangements, answer questions, manage updates, and resolve issues with professionalism and care.

The role emphasizes responsive communication, attention to detail, and a proactive, tech-savvy approach to using travel booking tools and CRM systems. Join a remote-friendly team delivering personalized travel experiences.

Qualifications

Excellent communication skills—both written and verbal.
Background in customer service, ideally within travel, tourism, or hospitality.
High attention to detail, strong organizational habits, and a proactive mindset.
Tech-savvy and able to learn new systems and booking tools quickly.
Genuine enthusiasm for travel and helping others create memorable experiences

Responsibilities

Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
Support clients with booking modifications, cancellations, and special travel requests.
Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
Follow up with clients to confirm travel plans and gather feedback post-trip.
Address concerns with empathy and efficiency, ensuring client satisfaction.