Remote Travel Concierge: Bookings, Support & Growth

Effortless travel solutions ETS; Warren (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Opportunities for growth within the agency

Supportive team environment with ongoing training

Job summary

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients throughout their travel journey. This role involves assisting with inquiries, bookings, and ensuring exceptional service at every step.

The ideal candidate will have strong communication skills and customer service experience, preferably in travel. This is a 100% remote position offering flexible scheduling and unique travel perks.

Qualifications

• Excellent communication skills are essential in responding to client inquiries.
• Customer service experience in travel or hospitality is preferred.
• Proactive with a strong attention to detail in managing bookings.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist clients with travel bookings, cancellations, and special requests.
• Provide accurate information about travel documents and policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Attention to detail

Comfortable with technology

Job description

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients throughout their travel journey. This role involves assisting with inquiries, bookings, and ensuring exceptional service at every step.

The ideal candidate will have strong communication skills and customer service experience, preferably in travel. This is a 100% remote position offering flexible scheduling and unique travel perks.