Remote Travel Concierge - Bookings & Support

Inspired; Boulder Creek (CA); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Flexible scheduling

Ongoing training and support

Job summary

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journeys. You will respond to inquiries, assist with bookings and cancellations, and ensure every interaction showcases exceptional service. The ideal candidate should have strong communication skills and customer service experience, particularly in travel or hospitality. This role offers 100% remote work with flexible scheduling and various travel perks.

Qualifications

• Proven customer service experience in travel or hospitality is preferred.
• Strong communication skills, both verbal and written.
• Ability to work independently in a remote environment.

Responsibilities

• Respond promptly to client inquiries via various communication channels.
• Assist with travel bookings, cancellations, and special requests.
• Provide accurate information about destinations and agency policies.
• Follow up to confirm trip details.
• Handle complaints with empathy and problem-solving.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Attention to detail

Job description

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journeys. You will respond to inquiries, assist with bookings and cancellations, and ensure every interaction showcases exceptional service. The ideal candidate should have strong communication skills and customer service experience, particularly in travel or hospitality. This role offers 100% remote work with flexible scheduling and various travel perks.