Remote Luxury Travel Concierge & Client Experience

Rudybtravel; Skokie (IL); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote work

Travel perks and discounts

Professional growth

Training and development

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients from booking to post-trip follow-up. In this client-facing role, you will ensure a seamless, personalized travel experience.

The ideal candidate is detail-oriented, service-driven, and enjoys travel. You will respond to inquiries, arrange bookings, provide destination information, and coordinate itineraries while maintaining accurate records.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related) preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate travel information and confirm itineraries.
• Proactively follow up with clients before and after travel.
• Address client concerns with empathy and solution-oriented thinking.
• Maintain documentation and update booking systems.

Skills

Communication skills

Customer service experience

Detail-oriented

Tech-savvy

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients from booking to post-trip follow-up. In this client-facing role, you will ensure a seamless, personalized travel experience.

The ideal candidate is detail-oriented, service-driven, and enjoys travel. You will respond to inquiries, arrange bookings, provide destination information, and coordinate itineraries while maintaining accurate records.