Remote Travel Concierge & Booking Support

Alegria Travel Services; Austin (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Professional training & support

Vibrant travel community

Job summary

TravelWithSan seeks a Remote Customer Service Representative to guide clients from trip planning to post-travel support. You will handle inquiries, assist with modifications, and ensure a seamless experience through proactive communication and problem-solving.

The role emphasizes empathy, accuracy, and a passion for helping travelers create memorable journeys while working remotely with flexible hours.

Qualifications

• Excellent written and verbal communication skills.
• Background in customer service, ideally in tourism or hospitality.
• High attention to detail and strong organizational habits.
• Tech-savvy and quick to learn new booking tools.

Responsibilities

• Respond to client inquiries across channels in a timely, professional manner.
• Assist with booking modifications, cancellations, and special travel requests.
• Follow up with clients to confirm travel plans and collect feedback.
• Address concerns with empathy to ensure client satisfaction.

Skills

Clear communication

Customer service

Tech-savvy

Attention to detail

Proactive mindset

Job description

TravelWithSan seeks a Remote Customer Service Representative to guide clients from trip planning to post-travel support. You will handle inquiries, assist with modifications, and ensure a seamless experience through proactive communication and problem-solving.

The role emphasizes empathy, accuracy, and a passion for helping travelers create memorable journeys while working remotely with flexible hours.