Remote Travel Concierge & Booking Support

Alegria Travel Services; Philadelphia (Philadelphia County); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Professional growth

Travel community

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through planning and travel, ensuring a seamless experience by assisting with arrangements, answering questions, and resolving challenges with professionalism.

The role emphasizes excellent communication, familiarity with travel booking tools, and a proactive, detail-oriented approach, all within a remote-capable team environment offering growth opportunities.

Qualifications

• Excellent written and verbal communication skills.
• Background in customer service, ideally in tourism or hospitality.
• High attention to detail and proactive mindset.
• Tech-savvy and able to learn new systems quickly.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely, professional manner.
• Support clients with booking modifications, cancellations, and special travel requests; provide accurate information on destinations and processes.
• Follow up with clients to confirm travel plans and collect feedback after trips.
• Address client concerns with empathy and efficiency to ensure satisfaction.

Skills

Communication skills

Customer service

Attention to detail

Tech-savvy

Travel enthusiasm

Tools

Booking tools

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through planning and travel, ensuring a seamless experience by assisting with arrangements, answering questions, and resolving challenges with professionalism.

The role emphasizes excellent communication, familiarity with travel booking tools, and a proactive, detail-oriented approach, all within a remote-capable team environment offering growth opportunities.