Remote Travel Concierge

Alegria Travel Services; Baltimore (MD); On-site; USD 36,000 - 54,000; Full time

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide travelers from planning through return, ensuring a seamless, stress-free experience. You will handle travel arrangements, answer questions, and resolve challenges with professionalism and care.

Ideal candidates have strong communication skills and a background in customer service within travel or hospitality, with a proactive mindset and tech ability to learn new booking tools quickly.

Qualifications

• Excellent written and verbal communication required.
• Background in customer service, preferably travel or hospitality.
• High attention to detail and strong organizational habits.
• Able to learn new booking tools quickly.

Responsibilities

• Respond to client inquiries across email, phone, and messaging channels in a timely, professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information on destinations, documentation, and agency processes.
• Follow up to confirm travel plans and gather feedback post-trip.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Tech-savvy

Booking tools

Travel enthusiasm

Tools

Booking platforms

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide travelers from planning through return, ensuring a seamless, stress-free experience. You will handle travel arrangements, answer questions, and resolve challenges with professionalism and care.

Ideal candidates have strong communication skills and a background in customer service within travel or hospitality, with a proactive mindset and tech ability to learn new booking tools quickly.