Remote Travel Concierge & Customer Experience Pro

Travelwithsan; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Remote work

Discounts

Training

Community

Job summary

TravelWithSan is seeking a Customer Service Representative to guide clients through travel planning and post-trip follow-up. You will respond to inquiries, assist with bookings, and resolve issues with professionalism to ensure smooth journeys.

You possess strong communication, customer service experience in tourism or hospitality, keen attention to detail, and comfort with new booking tools. Remote work offers flexible hours and growth opportunities.

Qualifications

• Excellent communication skills— both written and verbal.
• A background in customer service, ideally within tourism or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests. Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Skills

Excellent communication

Customer service experience

Attention to detail

Tech-savvy

Proactive mindset

Travel enthusiasm

Tools

Booking systems

Job description

TravelWithSan is seeking a Customer Service Representative to guide clients through travel planning and post-trip follow-up. You will respond to inquiries, assist with bookings, and resolve issues with professionalism to ensure smooth journeys.

You possess strong communication, customer service experience in tourism or hospitality, keen attention to detail, and comfort with new booking tools. Remote work offers flexible hours and growth opportunities.