Remote Travel Concierge & Support Specialist

Alegria Travel Services; Cypress (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Ongoing training

Community

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their journey, from planning trips to post-travel support, with professionalism and care. You will respond to inquiries across email, phone, and chat; assist with bookings, changes, and special requests; and provide up-to-date information on destinations and agency processes.

This remote role offers flexible hours, access to industry discounts, ongoing training, and a collaborative team

Qualifications

• Excellent written and verbal communication skills.
• Background in customer service, ideally in travel or hospitality.
• Strong attention to detail and organizational habits.
• Tech-savvy and quick to learn new systems and tools.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across email, phone, and chat in a timely and professional manner.
• Assist clients with bookings, modifications, cancellations, and special travel requests.
• Provide accurate information about destinations, documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.

Skills

Excellent communication

Customer service background

Attention to detail

Tech-savvy

Enthusiasm for travel

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their journey, from planning trips to post-travel support, with professionalism and care. You will respond to inquiries across email, phone, and chat; assist with bookings, changes, and special requests; and provide up-to-date information on destinations and agency processes.

This remote role offers flexible hours, access to industry discounts, ongoing training, and a collaborative team