Remote Travel Concierge & Customer Support

Alegria Travel Services; Katy (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Industry discounts

Training & support

Travel community

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through trip planning, bookings, and aftercare, delivering stress-free travel experiences. You will respond to inquiries via email, phone, and messaging; assist with changes, cancellations, and special requests; provide accurate information on destinations and agency processes; follow up after trips with feedback.

Ideal candidates have excellent communication, experience in customer service in travel or

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Strong written and verbal communication.
• Detail-oriented with proactive mindset.
• Able to learn new booking tools quickly.

Responsibilities

• Respond to client inquiries across email, phone, and messaging.
• Assist with bookings, modifications, and cancellations.
• Provide up-to-date information on destinations and agency processes.
• Follow up with clients to confirm plans and gather feedback.
• Resolve issues with professionalism and care.

Skills

Customer service

Communication skills

Tourism/Hospitality background

Attention to detail

Tech-savvy

Booking tools familiarity

Tools

Booking platforms

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through trip planning, bookings, and aftercare, delivering stress-free travel experiences. You will respond to inquiries via email, phone, and messaging; assist with changes, cancellations, and special requests; provide accurate information on destinations and agency processes; follow up after trips with feedback.

Ideal candidates have excellent communication, experience in customer service in travel or