Remote Travel Concierge and Support Specialist

Alegria Travel Services; Charlotte (NC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Training & support

Community of travelers

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their travel journey. You will answer questions, manage bookings, and resolve issues with professionalism and care.

Candidates should have excellent written and verbal communication, experience in customer service, and comfort with travel tools. This role offers remote flexibility and ongoing training.

Qualifications

• Excellent communication skills, both written and verbal.
• Background in customer service, ideally in tourism or hospitality.
• High attention to detail and strong organizational habits.
• Proactive mindset and ability to learn new systems quickly.

Responsibilities

• Respond to client inquiries across channels in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special requests; provide accurate information.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Communication

Customer service

Detail-oriented

Tech-savvy

Tools

Booking systems

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their travel journey. You will answer questions, manage bookings, and resolve issues with professionalism and care.

Candidates should have excellent written and verbal communication, experience in customer service, and comfort with travel tools. This role offers remote flexibility and ongoing training.