Remote Travel Concierge and Support Specialist

Kopp Travels; Washington (District of Columbia); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Travel perks

Ongoing training

Job summary

A travel agency is looking for a Travel Customer Representative to support clients from booking to return. This role entails handling inquiries and resolving travel issues. Ideal candidates will possess strong communication skills and have a passion for travel. The position is fully remote, offering flexibility and growth opportunities within the agency. Apply today to join a supportive team that values exceptional service and memorable experiences.

Qualifications

• Experience in travel or hospitality customer service.
• Familiarity with booking platforms and technology.
• Ability to empathize and effectively solve problems.

Responsibilities

• Respond to client inquiries via email and phone.
• Assist with bookings, changes, and cancellations.
• Provide accurate travel information and agency policies.
• Follow up to ensure client satisfaction.
• Handle complaints with empathy.

Skills

Excellent verbal communication

Excellent written communication

Strong customer service experience

Attention to detail

Proactive organization

Job description

A travel agency is looking for a Travel Customer Representative to support clients from booking to return. This role entails handling inquiries and resolving travel issues. Ideal candidates will possess strong communication skills and have a passion for travel. The position is fully remote, offering flexibility and growth opportunities within the agency. Apply today to join a supportive team that values exceptional service and memorable experiences.