Remote Travel Concierge and Support Specialist

Kopp Travels; Greenville (SC); Remote; Full time

Benefits offered by this job

100% remote work with flexible scheduling

Opportunities for growth

Travel perks and industry discounts

Supportive team environment

Job summary

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. This remote role demands excellent communication and strong customer service experience, helping clients with inquiries, bookings, and ensuring satisfaction throughout their trip. The ideal candidate is organized, tech-savvy, and passionate about travel, with numerous opportunities for growth and exclusive travel perks offered.

Qualifications

• Strong customer service experience, preferably in travel or hospitality.
• Excellent communication skills, both verbal and written.
• Proactive and organized with high attention to detail.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide information on destinations and travel policies.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and proactive

Comfortable with technology

Passion for travel

Job description

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. This remote role demands excellent communication and strong customer service experience, helping clients with inquiries, bookings, and ensuring satisfaction throughout their trip. The ideal candidate is organized, tech-savvy, and passionate about travel, with numerous opportunities for growth and exclusive travel perks offered.