Remote Travel Concierge and Support Specialist

Kopp Travels; Colorado Springs (CO); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote work with flexible scheduling

Opportunities for growth within the agency

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training

Job summary

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. You will handle inquiries, manage bookings, and ensure client satisfaction through effective communication. The ideal candidate should have strong customer service skills and a passion for travel. This is a 100% remote position offering flexibility, growth opportunities, and exclusive travel perks.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized, dependable, proactive

Comfortable with technology

Passion for travel

Job description

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. You will handle inquiries, manage bookings, and ensure client satisfaction through effective communication. The ideal candidate should have strong customer service skills and a passion for travel. This is a 100% remote position offering flexibility, growth opportunities, and exclusive travel perks.