Remote Travel Care Coordinator — Customer & Planning Support

Excitingtravelnow; Pittsfield (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Excitingtravelnow in the United States is seeking a Customer Care Coordinator who guides travelers through the planning process and provides attentive, professional support.

You will be the primary contact for inquiries, coordinate itineraries, and maintain documentation while working remotely in a flexible environment. The role emphasizes customer service, follow-through, and a passion for travel.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship-building

Detail-oriented

Remote work experience

Administration

Job description

Excitingtravelnow in the United States is seeking a Customer Care Coordinator who guides travelers through the planning process and provides attentive, professional support.

You will be the primary contact for inquiries, coordinate itineraries, and maintain documentation while working remotely in a flexible environment. The role emphasizes customer service, follow-through, and a passion for travel.