Remote Travel Booking & Support Specialist

Alegria Travel Services; Chicago (IL); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote flexibility

Industry discounts

Ongoing training

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through planning their trips and their safe returns home, ensuring a seamless experience with travel arrangements and problem-solving. You will respond to inquiries across channels, assist with booking modifications, and provide up-to-date travel information with empathy and professionalism.

This role offers remote flexibility, industry discounts, ongoing training, and a passionate team focused on making travel

Qualifications

• Excellent communication skills—written and verbal.
• Background in customer service, ideally in tourism or hospitality.
• High attention to detail and proactive mindset.
• Strong organizational habits and ability to learn new booking tools quickly.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely, professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information on destinations, documents, and agency processes.
• Follow up to confirm travel plans and gather feedback after trips.

Skills

Communication skills

Customer service

Attention to detail

Organizational skills

Tech-savvy

Booking tools

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through planning their trips and their safe returns home, ensuring a seamless experience with travel arrangements and problem-solving. You will respond to inquiries across channels, assist with booking modifications, and provide up-to-date travel information with empathy and professionalism.

This role offers remote flexibility, industry discounts, ongoing training, and a passionate team focused on making travel